Privacy Policy

Welcome to G-Hexa Research Center Pvt. Ltd.

G-Hexa (“we,” “us,” or “our”) operates as India’s inclusive online marketplace for laboratory products, serving researchers, students, scientists, universities, research institutions, and laboratories. We are committed to protecting your privacy and handling your personal data responsibly in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDPA) and its associated rules (as notified and effective), the Information Technology Act, 2000, and related regulations.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our website, register an account, place orders, or interact with our services (collectively, the “Services”).

We collect the following categories of personal data:

  • Account and Contact Information: Name, email address, phone number, billing and shipping address, institution/organization name, designation, and GSTIN (if applicable) when you register, place orders, or contact us.
  • Transaction Information: Payment details (processed securely via third-party gateways; we do not store full card numbers), order history, invoices, and purchase details.
  • Technical and Usage Data: IP address, browser type, device information, operating system, pages visited, time spent on site, referral sources, and cookies/session data.
  • Communication Data: Messages, queries, support tickets, or feedback submitted via email (info@g-hexa.com) or contact forms.
  • Other Data: Any additional information you voluntarily provide, such as research interests or preferences for lab products.

We do not collect sensitive personal data (as defined under applicable laws) unless strictly necessary for order fulfillment (e.g., certain certifications) and with your explicit consent.

  • Directly from you during registration, checkout, inquiries, or account updates.
  • Automatically via cookies, web beacons, analytics tools, and server logs.
  • From third parties, such as payment processors or logistics partners (limited to order fulfillment).

We process your personal data for the following purposes:

  • To provide, maintain, and improve our Services, including processing orders, shipping lab products, and handling returns/refunds.
  • To communicate with you about orders, promotions, updates, or support queries.
  • To comply with legal obligations, prevent fraud, resolve disputes, and enforce our Terms & Conditions.
  • For internal analytics, site improvement, and market research (aggregated/anonymized where possible).
  • With your consent, for marketing communications about laboratory products, offers, or related scientific updates.

We share personal data only as necessary:

  • With service providers (e.g., payment gateways, logistics/delivery partners, cloud hosting, email services) bound by confidentiality and data protection obligations.
  • With payment processors for transaction completion.
  • To comply with legal requirements, court orders, government requests, or to protect our rights/safety.
  • In case of merger, acquisition, or asset sale (with notice where required).

We do not sell your personal data to third parties for marketing purposes.

We retain personal data only as long as necessary for the purposes outlined or as required by law (e.g., tax/invoice records for 7–10 years under Indian laws). For accounts, we generally retain data until account deletion or inactivity exceeds three years (in line with DPDPA guidelines for certain platforms), after which it is anonymized or deleted unless legally required otherwise.

Under the DPDPA and applicable laws, you have rights including:

  • Access to your personal data.
  • Correction of inaccurate data.
  • Erasure (right to be forgotten) when no longer needed.
  • Withdrawal of consent (where processing is consent-based).
  • Grievance redressal.

To exercise these rights, contact us at info@g-hexa.com. We will respond within timelines prescribed by law.

We implement reasonable security safeguards (technical, organizational, and physical) to protect your data from unauthorized access, loss, or misuse, including encryption for sensitive transmissions and access controls.

We use cookies and similar technologies for essential functions, analytics, and preferences. You can manage cookie settings via your browser.

International Transfers

As an India-based marketplace, personal data is primarily processed in India. Any cross-border transfers (if any) comply with DPDPA requirements.

Children’s Data

Our Services are not directed at children under 18. We do not knowingly collect data from minors without verifiable parental consent.

Changes to This Policy

We may update this Policy periodically. Changes will be posted here with the updated date. Continued use constitutes acceptance.

For questions, complaints, or to exercise rights:

  • Email: info@g-hexa.com
  • Phone: +91 89712 60739 or +91 72593 61109
  • Working Hours: Monday–Friday, 08:00 AM – 09:00 PM IST